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International Automotive Technicians Network
Re: What will be the HOT ticket this summer ?
Posted to Shop Management Forum on 4/20/2009

I'm with Herbert, I think it will be EXCEPTIONAL Customer Service.

Making them feel welcome and happy to call or come in for GREAT Service.

Taking a moment to return the vehicle cleaner than it came in.

Offering a great value, making them feel good - Th... Login to read more.