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Another reason not to install customer's parts
Posted to Shop Management Forum on 4/18/2009 14 Replies

I had this GEM of an Infinity I30 in today. Customer comes in, asks how much to put HIS rear brake pads and rotors on the car. I informed him that we did not install customer's parts. He then asked why - I informed him that was policy, and that a few of the re... Login to read more.

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