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International Automotive Technicians Network
Re: Has anyone gone to court FOR their customer?
Posted to Shop Management Forum on 4/12/2009

Pardon me if I am repeating what someone else has said.

Ideally you will only be documenting what you have personally observed. Since I assume you weren't present at the other shop you would want to avoid making any comments about who did what to whom. "we o... Login to read more.