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Re: Upsells...the Good 'Ol Days...
Posted to Shop Management Forum on 7/27/2000 8 Replies

Hello Tom: You surely touched a nerve today..I invoiced out a meat and potatoes Honda Accord timing belt/water pump job today and the customer went all to pieces over a power steering and A/C belt replacement (belts were not in chunks but close) He demanded I ... Login to read more.

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