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Re: Upsells...the Good 'Ol Days...
Posted to Shop Management Forum on 7/27/2000 6 Replies

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Tom,

You gotta love it when they ask to use the phone to look for a better price. I have had that happen on a few occasions. I interupt and let the customer know that I am not the CHEAPEST shop on a... Login to read more.

6 Replies Received (View Replies)