× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: WWYD - Customer wants refund
Posted to Shop Management Forum on 3/21/2009

When the shop decides to refund money, it has nothing to do with employees. Such events should be considered much like petty thefts. One wouldn't charge employees for a radio stolen from a car in the parking lot.

As businessmen we each have to insure all our... Login to read more.