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International Automotive Technicians Network
Re: WWYD - Customer wants refund
Posted to Shop Management Forum on 3/21/2009

If it WAS followed "as dictated"... it would have had to be at full boat price.....THEN the customer would have REALLY felt the sting.....WHOLE LOT less bucks in his pocket ...and a bleepty alignment to boot....man, what a deal.....he got off LITE at .5... Login to read more.