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International Automotive Technicians Network
Re: WWYD - Customer wants refund
Posted to Shop Management Forum on 3/19/2009

you worked on his car for a half an hour. you charged him for a half an hour. we both know it was in the shop longer than that. giving him his money back isnt going to 'shut him up'. the local media will laff at him. and everyone who he thinks will listen to h... Login to read more.