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International Automotive Technicians Network
Re: WWYD - Customer wants refund
Posted to Shop Management Forum on 3/19/2009

Wow. Was he driving a Ford? He probably just left here. The guy wanted an alignment for a drift "in the ruts left by trucks" on the highway. He's OK with the alignment price with a "call me if anything is needed". No sweat. He pops in unexpectedly to pick it u... Login to read more.