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Re: WWYD - Customer wants refund
Posted to Shop Management Forum on 3/19/2009 2 Replies

Scott,

I've not seen you post where you had the consumer sign an estimate defining what would be performed and what the charges would be.

If they signed an estimate approving and agreeing to the inspection charges, let them and their lawyer pound sand. Login to read more.

2 Replies Received (View Replies)