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International Automotive Technicians Network
Re: Marketing to Attract Great Customers Part 1
Posted to Shop Management Forum on 3/4/2009

In the end, it doesn't matter what we charge or what we do, what's most important is how did the customer feel when they left our shop. If they felt like they got good value and a pleasant transaction, they're most likely to return. That's the end goal--get th... Login to read more.