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Re: When Can a Customer back out of a repair?
Posted to Shop Management Forum on 2/27/2009

Mike,

I dunno why I click on your posts. Maybe it's 'cause you are old;-)

You said it pretty well. I agree. I've had SMs ask me to tear stuff apart ASAP because they were afraid the customer might bail after approval...I drug my feet. I might have lost a f... Login to read more.