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International Automotive Technicians Network
Re: When Can a Customer back out of a repair?
Posted to Shop Management Forum on 2/25/2009

Ditto, I was fuming myself reading some of the responses.

I have had very few people deline service after approval. One thing for sure though, I don't over sell, we do what the car needs or is due for by maintainence schedule, and I don't use pressure tactic... Login to read more.