× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: When Can a Customer back out of a repair?
Posted to Shop Management Forum on 2/25/2009

Joe. Not really anything new. Maybe just new to you.

If the car legitimately has not been torn down I would inform the customer he will pay my expenses and can pick up his car.

If I have to pay a restocking fee, he pays me.

If he tied up a bay for three ... Login to read more.