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Re: Customers with their own parts
Posted to Shop Management Forum on 2/24/2009 9 Replies

Here a Statistic for ya. Cust has timing belt replaced on Neon. 6 months later water pump locks up. Valves are now bent. Now the car is not worth fixing. Do you think it was in the customers best interest to replace the pump. The customer didnt know the pump w... Login to read more.

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