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International Automotive Technicians Network
Re: Customers with their own parts
Posted to Shop Management Forum on 2/18/2009

We get those every now & then. I usually estimate the labor at 20-30% higher & let them know up front that there is no warranty on their parts. This is also noted on the invoice. One guy finally gave up after 3 starters in 3 months (labor charged each time), &... Login to read more.