× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: trying to help a customer
Posted to Shop Management Forum on 1/21/2009

George, most times the best way to help a person like this out is to do the proper diagnosis of the problem, then fix it right the first time. At this point, if you want to give them a break on the cost of the repair, that would be great, but their car is fixe... Login to read more.