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International Automotive Technicians Network
Re: Customer Refunds
Posted to Shop Management Forum on 1/17/2009 1 Reply

I think you hit it on the head. If in fact he reused the pads then that was the first mistake. I've had customers bring car to me with brake a brake noise after someone has replaced the pads only. I can't tell you how many of those have rusted or flaking rotor... Login to read more.

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