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International Automotive Technicians Network
Re: Customer Refunds
Posted to Shop Management Forum on 1/17/2009

I may be paraphrasing someone here, but " If they are gonna go away mad, they can do it without takeing my money!"

Time and experience will develope your skills at handleing and avoiding these types. Me? I am just a grumpy old man, and these type don't come ... Login to read more.