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International Automotive Technicians Network
Re: How do you handle it?
Posted to Shop Management Forum on 1/8/2009

Hey Kenneth:

I try to avoid "Drive - Ins" if possible. I usually do the appointment thing. However I have been either on site or at the shop and a "Drive - In" comes in. Usually it is an existing customer. I assess the situation and go from there. If it is o... Login to read more.