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International Automotive Technicians Network
Re: Your Customer Breaks Down Away From Home - WWYD?
Posted to Shop Management Forum on 12/11/2008

With SO many variables, it's a TOUGH call, but I would think that the BEST way to BEGIN to attack the problem would be to PAY FOR A TOW to your shop.

At this point, I would admit NOTHING, or pay for anything else, YET!

Offer to assess ALL damage and let th... Login to read more.