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Re: People are always in a hurry
Posted to Shop Management Forum on 11/12/2008 4 Replies

Raise your prices for diagnostics. If you get the price we do for diagnostics you had better not call them in 10 minutes with an answer. ( VBG )

It all starts at the counter. You need to direct the customer on expectations and school them on outcomes. They ... Login to read more.

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