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Re: Time for a new additorial
Posted to Shop Management Forum on 11/10/2008 1 Reply

Customers are getting smarter! I just had a customer with a 01 S430 call and ask for service. First question out of his mouth was, "Do you have a SDS or Star tool?" I said of course, why else would we advertise MB service. He said first 5 shops he called did n... Login to read more.

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