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International Automotive Technicians Network
Re: Dealing with Pissed OFF customers
Posted to Shop Management Forum on 10/9/2008

Actually had this happen a few weeks ago. Little old lady dropped off her late husbands 92 toyota truck with 267,383 miles on it for an 12$ state inspection. While pulling it in the brake line broke. My tech failed it for a windshield, idler arm and brake ... Login to read more.