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International Automotive Technicians Network
Re: Dealing with Pissed OFF customers
Posted to Shop Management Forum on 10/7/2008 5 Replies

I ALWAYS test drive and re-inspect every vehicle. Before doing repairs, and after. Even if I'm doing something I've recommended prior. You have to stay one step ahead of customers these days, and at my shop, I would have been doing that bearing for free since ... Login to read more.

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