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International Automotive Technicians Network
Re: A caller wanted to talk to me about the services we offer
Posted to Shop Management Forum on 9/18/2008

John,

You have identified a huge part of the problem.

A low wage telemarketer with a script. The telemarketer is not sufficiently fluent with needs relative to the business being queried. The script asks questions irrelevant to the customer's needs. The sc... Login to read more.