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International Automotive Technicians Network
Re: how do you deal with this type of customer
Posted to Shop Management Forum on 8/30/2008

If your "boss" wishes for you to deal with customers and discuss price, then you tell the cab driver he must give you $XX up front for 30 minutes or 60 minutes diagnosis time. When the time is up, get more money. Repeat. If he refuses, direct him toward th... Login to read more.