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International Automotive Technicians Network
Re: Do you document damage to customer's cars before servicing?
Posted to Shop Management Forum on 8/29/2008

The first part of a "repair" sale is to walk around a vehicle before you get in it. You may find a wheel coming off or a low tire or a broken lamp. Digital cameras make it so easy to add a couple catty-corner shots of the vehicle. One instance of note was a gu... Login to read more.