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Re: Do you document damage to customer's cars before servicing?
Posted to Shop Management Forum on 8/29/2008 5 Replies

Hi Chris,

Didn't read all the responses. We don't do alot of documenting cuz we know most of our customers. If we damage something we admit it and fix it. A dead giveaway is when the customer gets the manager and goes straight to a little ding on the pass si... Login to read more.

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