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International Automotive Technicians Network
Re: Do you document damage to customer's cars before servicing?
Posted to Shop Management Forum on 8/28/2008

I would feel a little put off as a customer. I think if I were to pick up my car and there was a scratch on it that I didn't recognize, and you had a photo of it saying you took the photo when the car was dropped off, I'd then have to call you a liar and think... Login to read more.