× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Put in a awkward postion
Posted to Shop Management Forum on 8/22/2008

In my opinion you have to report to the person paying the bill. You simply tell him you've had the vehicle in the shop for repairs, diagnosed a bad headgasket, customer declined and leave it go at that. Let the owners of the vehicle sort it out. Login to read more.