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International Automotive Technicians Network
Re: Lost an A customer How do I get him Back
Posted to Shop Management Forum on 7/9/2008

So you made a mistake,big deal it [...] fixed the mistake and said [...] this guy or his wife can not get thier head around that its possible for even a shop like yours that he has dealt with for 15 years to make a mistake , then they need to look at them selv... Login to read more.