× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: WWYD?
Posted to Shop Management Forum on 7/9/2008

You are going to do what I did just last week. The supplier is going to give you credit for the parts and you are going to discount the labor to zero and explain how you went above and beyond your written warranty to satisfy the customer. You will be a hero a... Login to read more.