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International Automotive Technicians Network
Re: Can you allow customers to get too close?
Posted to Shop Management Forum on 6/27/2008

In terms of being a shop owner/manager, your friends should not only value your time, effort and 'extra attention' - but they should want to you to succeed in business.

The farthest I've gone is to not charge for labor - everybody, even my mother, pays for p... Login to read more.