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International Automotive Technicians Network
Re: What to do? Ethics and Morality in the bay
Posted to Shop Management Forum on 6/12/2008

Hi Jon,

Not to be a smart-arse know-it-all, but I told you (in more "PC" terms than Kansas did) that the service writer had left a bunch of information out, simply because a thorough interrogation wasn't performed.

Tom Ham helped us out on this one;

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