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Re: I need a clever response
Posted to Shop Management Forum on 6/10/2008

AZ sells to the "DIY" and if he wants the "DIY" price, then he can "DIY". You dont sell parts, your in the service business, and that what he's getting, "service". The same way he cant go to McDonalds and claim there ripping him off when he knows Winn-Dixie is... Login to read more.