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International Automotive Technicians Network
Re: 'Customer-Interest TSB Search'-Freeing Worms From the Can?
Posted to Shop Management Forum on 6/3/2008

From a tech's point, you may open a huge can of worms. Customers can often feel their car has caught the "disease" once you bring the point up from a TSB search of some potential problem.

IMHO, if the customer isn't complaining about something, and you haven... Login to read more.