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International Automotive Technicians Network
Re: 'Customer-Interest TSB Search'-Freeing Worms From the Can?
Posted to Shop Management Forum on 6/3/2008

We don't go fishing for TSB's but we do check for any applicable TSB's that will help resolve a customers concern.

I can see a reason that we may use a TSB for a non customer complaint:

For example 99 Grand Cherokee in for regular service and we notice a b... Login to read more.