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International Automotive Technicians Network
Re: WWYD? Customer, Tech & Warranty Company
Posted to Shop Management Forum on 5/14/2008

I would ask the husband why he thinks the alternator is the source of the noise. Then as the owner/service writer/tech I would explain my findings to the customer. After telling/showing him the current problems (water pump and belt tensioner) I would offer tha... Login to read more.