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Re: What do you do with this type of customer?
Posted to Shop Management Forum on 3/30/2008 2 Replies

I have to grin.

This describes pretty much a normal week at our shop for the last 7 years or so.

Meet the customer wherever they are while maintaining proper GP. Make the key numbers work one way or another at the end of the week.

"The dealer quoted you ... Login to read more.

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