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International Automotive Technicians Network
Re: What do you do with this type of customer?
Posted to Shop Management Forum on 3/29/2008

To be honest,I'm not at your shop so I cannot honestly judge what's going on. If you're seeing stuff like this on a daily basis something is off, be it marketing,the shop's rep., or even the shops' appearance. Read my reply and the other 20+ that seem to agree... Login to read more.