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International Automotive Technicians Network
Re: What do you do with this type of customer?
Posted to Shop Management Forum on 3/28/2008

I would ahve to agree. In January, I had the biggest PM ticket I have ever seen. The customer wanted brake pads & rotors on all 4 corners, new tires, belt, ALL hoses, coolant change, battery, and lower intake gaskets, all at the request of the customer. Bill w... Login to read more.