× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: WWYD (Rhetorical)
Posted to Shop Management Forum on 3/5/2008

Donald, maybe I see things differently but I can't see alienating a customer over pulling four wheels and looking at his brakes, especially if he brings it back. What's a customer worth, he came back for his brakes so he must be willing to spend the money. He ... Login to read more.