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Re: I think they call it 'tact'
Posted to Shop Management Forum on 2/27/2008 2 Replies

I don't ask why new customers left another shop and usually people don't say. 90% of the time it's some sort of misunderstanding. I agree with the others that if a new customer starts carrying on about how someone else ripped them off I get a little leery abou... Login to read more.

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