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I think they call it 'tact'
Posted to Shop Management Forum on 2/27/2008 39 Replies

I am curious as to how other folks handle this. I had a new customer today, a referral,like 90%+ of my customers. We fixed 3 problems that were nagging him nearly enough to get rid of his vehicle. He was calling it an "old car" and didn't want to put too much... Login to read more.

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