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International Automotive Technicians Network
Re: Customers bypass the S/A in small shop
Posted to Shop Management Forum on 2/19/2008

The most you can really do is construct the place so that the public must come through the customer reception area to get to the bays. Then be on top if it. When I am confronted by a wanderer, I politely and tactfully dance them back to the counter where my su... Login to read more.