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International Automotive Technicians Network
Re: Customers bypass the S/A in small shop
Posted to Shop Management Forum on 2/19/2008

Thanks to all respondents. Here is what I think after the enlightenment.

I think the S/A job is too important to leave to a stranger while I work, at least in the beginning. I am thinking that tech mistakes are not as hard to undo as possible S/A mistakes. I... Login to read more.