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International Automotive Technicians Network
Re: Busy or let it ring??
Posted to Shop Management Forum on 2/6/2008

Busy signal is best, people get pissed if you put them off because of another call. Then the other call takes time and they hang up, I know I would. If you can, get another line and have another person answer, and have them either handle the call or take a mes... Login to read more.