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Re: Can you lose a customer by admitting that you were wrong?
Posted to Shop Management Forum on 2/5/2008

I disagree with your SA'r. You didn't tear stuff down to make that estimate. To me, it would strengthen the customer relationship if you told them about the axle. It needs to be told to the customer when the work is done and tell them "Well, I have a bit of go... Login to read more.