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International Automotive Technicians Network
Re: Can you lose a customer by admitting that you were wrong?
Posted to Shop Management Forum on 2/5/2008

for me i would get a new [...] i've been in situations like that before a nd have told the customer that after i dug deeper in whatever i was working on that said part didn't need replacement.9 times out of ten they said thank you for atleast trying to save me... Login to read more.